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Frequently Asked Questions

Evaluation Process

 

We verify the device details you selected (model/variant, storage, carrier/unlock status where applicable) and then run a condition check (power-on, display, buttons, cameras, ports, battery/charging, and any damage) to confirm it matches the condition you chose at checkout, which is the standard approach for trade-in inspections.

Once your package is delivered, we typically move it into inspection as quickly as possible; during busy periods (new device launches, holidays, high-volume weeks) evaluation can take longer, and we’ll keep your order moving in the order it arrives.

 

If the device arrives in a different condition than described (for example, more wear, damage, or functional issues), we’ll email you a revised offer with a clear reason so you can decide whether to accept the updated amount or request the device back.

 

Devices that are account-locked (Activation Lock/Find My, Google FRP), reported lost/stolen/blacklisted, or too damaged to properly test may be ineligible; if that happens, we’ll contact you with next-step options so you’re not left guessing.

If you’re between two conditions, choose the closest honest match and add any notes you can; our goal is consistency and clarity during inspection, and if your device is actually in better shape than selected, we’ll confirm and apply the higher value when appropriate.

Payment

After your device passes inspection (or you accept a revised offer), we issue payment promptly and send a confirmation so you know it’s been processed; timing can vary slightly by payment method (for example, bank deposits can take additional processing time).

At checkout, you’ll be able to select from available payout options (for example, common methods like electronic payment or other supported choices), and the site experience highlights “multiple payment options” so you can pick what’s most convenient for you.

iGadgetsBuy aims to keep the process straightforward with no hidden fees; if a third-party payment provider applies its own service fee (rare, but possible depending on method), that fee is controlled by the provider and will be disclosed during selection.

If you need to switch payout method, contact support as soon as possible with your order number; if payment hasn’t been issued yet, we can usually update the method, but once payment is sent it may be difficult to reverse.

A payout changes only when the inspected device differs from the details you submitted (condition, functionality, configuration, or lock status), and we’ll document the reason so you can make an informed decision before anything is finalized.

Placing an Order

Start by selecting your device and answering a few quick questions about specs and condition to receive an instant quote, then complete checkout to generate your prepaid shipping label and order number.

Yes, grouping devices into one shipment is usually the easiest option, and it helps keep tracking and updates in one place; just make sure every device in the box is included on the order so inspection matches your submission.

Your quoted value is typically held for a limited window to account for market pricing changes, so we recommend shipping as soon as you can after checkout; if shipment is delayed too long, a refreshed quote may be required.

If you haven’t shipped yet, you can request cancellation by contacting support with your order number; if you’ve already shipped, the order will proceed through evaluation and you can still decide what to do if a revised offer is needed.

Use your order number and email to track status updates, and keep an eye on your inbox for delivery confirmations, evaluation notifications, and payment confirmation so you always know what stage your order is in.

Preparing Your Device for Shipment

Yes, back up anything you need, then factory reset the device so your personal data is removed; for iPhone/iPad, Apple provides steps to erase all content and prepare a device before selling, and Android also supports a factory reset to remove user data.

Yes, turning off Find My helps remove Activation Lock so the device can be verified and resold; Apple documents where to disable Find My from Settings and explains preparation steps before selling.

Before resetting an Android phone, remove Google accounts on the device and then perform a factory reset so it doesn’t trigger Factory Reset Protection (FRP) for the next user; Google’s Android help outlines how factory resets work and notes important version-specific steps.

Yes, remove your SIM card (and any microSD card if your device has one) and keep it, since it contains your carrier/account information and isn’t needed for evaluation.

In most cases, accessories aren’t required for your quoted value (unless a specific listing says otherwise), so we recommend shipping only the device to avoid losing personal extras and to keep your package smaller and safer in transit.

Shipping

No, iGadgets Buy promotes free USA shipping and provides a prepaid shipping label as part of the process, so you can pack your device, attach the label, and send it without paying postage.

Yes, shipping labels include a tracking number, and tracking is a standard element of shipping labels used to identify and follow a package through transit.

If you can’t print at home, contact support—many shipping services offer alternatives (like printing via a local store or carrier options for label delivery), and USPS also provides options for getting labels without printing in advance.

Often, yes, USPS supports scheduling pickups for eligible packages, which can be helpful if you can’t make it to a drop-off location.

Use a sturdy box, wrap the device with protective material, fill empty space so it can’t shift, seal the box well with packing tape, and make sure the shipping label is flat and readable, good packing reduces the chance of transit damage and speeds up receiving.

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